Newsletters

Ancillaries Driving Growth   Part 1 – Market Outlook  Five years ago, the Online Travel Trends Report predicted ancillary revenue would become one of travel’s biggest growth engines.   Today, we’re seeing that prediction play out across LATAM.   The region’s travel market continues to expand at 6.7–7.1% CAGR, while Brazil (38%) and Mexico (28%) represent more than 75% of gross travel...

Connected Travel & Digital Retail   Part 1 – The Rise of Connected Travel  Asia-Pacific is home to the world’s largest online travel market, accounting for around 36% of global OTA sales. Meanwhile, global online travel bookings are expected to reach $1.2 trillion by the end of 2026, with nearly 65% of all travel bookings taking place online.    Every digital booking creates another opportunity to deliver relevant ancillary products.  ...

Ancillary Intelligence in Action SUCCESS STORY   Hepstar’s Solution Driving Revenue Growth and Stronger Ancillary Attachments in a Complex Market  In an increasingly complex and volatile travel environment, a leading online travel brand in Israel sought to strengthen its ancillary performance and unlock incremental revenue growth. By refining its approach to ancillary offerings and customer engagement, the company...

Success through value-driven partnership   Drive more revenue with tailored ancillaries through Hepstar’s existing integration with Hitit. A gateway to access multiple ancillary products through an existing connection with Hitit  As a global leader in the distribution of travel insurance and ancillary products, Hepstar is proud to offer Hitit partners a streamlined, revenue-boosting solution via our...

Ancillary product purchase behaviours in the train and bus market At Hepstar, we have been working closely with our partners in the train and bus industry to unlock greater value from ancillary products. Our flexible technology and experience across travel verticals empowers partners to optimise ancillaries using tried and tested techniques which deliver real results....

Travel is Changing and So Are We  AI Agents: The New Wave in Travel Tech  There is a new wave in travel tech: AI agents. Autonomous digital assistants that can plan and book trips on behalf of users. Think of them as hyper-intelligent concierges that can search, compare, and purchase flights, hotels, and even ancillaries...

HOW TO DRIVE CHANGE IN THE TRAVEL INDUSTRY   The essential features for travel companies to adopt will include the responsible use of AI (personalisation, chatbots, virtual assistants), dynamic packages (mixing and matching flights, hotels, and activities), flexible options (easy cancellations and rescheduling), loyalty, exclusive deals and bundled offers.   Artificial Intelligence and Machine Learning: Blockchain Technology: ...

TRAVEL IN 2024: SO FAR SO GOOD AFTER THE EVENTS… HOT TOPICS Recent industry conferences have put the spotlight on topics such as AI and privacy, sustainability, and technological innovation. The issue of privacy demands greater attention to ensure the effective and proper implementation of AI strategies. This raises important questions: What is the dilemma...

We are glad to share some exciting updates on our service offering and other developments that will change the travel industry as we know it. This issue includes our new partnership with Air Doctor, A-B testing insights and our article about ChatGPT.    ________________________________________________________________ We’ve partnered with Air Doctor  We are thrilled to announce the latest...