Try our agile
technology services

Hepstar technology delivers a full scope of services

Our technology stack

Access a wide range of products and optimisation services through our various technology services, all powered by a state of the art recommendation engine and complemented with advanced machine-learning and merchandising features.

OmniAPI

Dynamic product and
content recommendation for
booking flow integrated offers
System response time <600ms

Agent
Portal

Access-controlled UI
for travel agent
purchases

White
Label

Device-responsive
website for standalone
purchases
Facilitates post booking
upsell strategies

Sales
Dashboard

View sales across
multiple sales channels in
real-time

What optimisation looks like

Advanced testing
methodologies

  • Continuous testing of different product and marketing variations to ensure the best possible variation is offered to customers and revenue from existing customer traffic is optimised.
  • Continuous monitoring and measuring of the interaction between independent elements of the booking when any are changed in order to learn, adapt and achieve the highest combined returns.

Profiling and
personalisation

  • Profiling of customers in real-time (anonymously) based on all available data and derivatives thereof.
  • Dynamic recommendation of products that are relevant to profiles and likely to achieve the highest revenue per booking for profiles.

Granular data
analysis

  • Analyses of system responses to identify gaps in the ancillary offering.
  • Improvement of existing products and introduction of new products to fill gaps and increase revenue from existing customer traffic.

Dynamic marketing
content

  • Adaption of product value proposition based on different customer profiles.
  • Appeal to customer needs and preference, connecting with them on an emotional level.

Our technology’s value

Flexible and
responsive OmniAPI

Language and currency
awareness

Dynamic content

Real-time financial
performance tracking

Reduced integration
maintenance

PCI DSS compliant

Flexible and
responsive OmniAPI

Language and currency
awareness

Dynamic content

Real-time financial
performance tracking

Reduced integration
maintenance

PCI DSS compliant

Integration options

  • Standard: Enables the full range of optimisation features and services.
    Recommended for maximum revenue gain.
  • Custom: Enables selected features and services based on development capacity. Optimisation potential will be impacted.
  • Indirect: Enables selected features and services through a third party IBE host.

Service levels and security

  • Technology is cloud-hosted with Amazon Web Services. Multiple layers of redundancy ensure maximum uptime.
  • Service level guarantees include 99.5% system uptime and product
    recommendation within 600ms on average.
  • Data processing and security comply with PCI-DSS and stringent data
    regulations such as the EU General Data Protection Regulation.

Technology partners