Hepstar News

It’s hard to imagine a business and leisure travel landscape that isn’t dominated by aviation, but this wasn’t always the case. Only after World War Two did passenger flights become the preferred method of travel, and with that change came exponential growth in the fledgling industry’s complexity...

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Is brand loyalty a thing of the past? Customers today favour low prices and seem happy to jump from one provider to the next, particularly where airlines are concerned. But Customer Lifetime Value (CLV), or the profit you can expect to generate...

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This month, we’re stepping away from the buzz-topics of personalisation and ancillaries, and taking a light look at how travellers are reshaping the global tourism industry. Different travel sites have different takes on what’s happening and where, but a number of clear trends have emerged...

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It’s no secret that a sound ancillary strategy is a surefire way of increasing an airline’s bottom line. However, the bottom line is that despite this phenomenon, only airlines seem to understand that optimization should form part of an ancillary strategy and that there are secret...

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A question that’s being asked a lot lately is whether metasearches, when they implement instant booking functionality, become OTAs in their own right. At the same time, major acquisitions are further blurring the lines between the different types of service providers...

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Car hire has long been the go-to ground transport solution for travellers. But with ride-hailing services like Uber and Lyft becoming ubiquitous, it’s time we started rethinking the ways in which travellers are getting to and from airports, and the ways in which travel merchants can integrate these...

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It’s gone from science fiction to reality in industries the world over, from hype to our homes. It’s proving to be a game-changer in computing, entertainment and even medicine. We’re talking about Artificial Intelligence (AI), a nascent technology in travel and the (un)natural next step ...

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Online businesses have focussed on optimising convenience for so long that most have neglected to address the lack of intimacy in a digitally automated environment. Does your online business have a soul? If you are not continuously asking yourself the following questions, you...

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When we were children, dates like 2020 and technology like driverless cars, talking refrigerators and mobile phones that double as personal assistants seemed a long, long way off. They were fantastic notions from futuristic movies. Cue 2017 and the stuff of sci-fi is here, now. Robots and AI are taking industries the...

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With the festive season well and truly upon us, we thought we’d take the opportunity to do something a little different. Instead of generic season’s greetings, we’ve highlighted seven of the most innovative holiday promotions from airlines and airports around the world. Some of them are happening as we speak, others caused a stir in years gone by...

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We all know that keeping airfares low is important. But there’s something else that is even more critical to the success of an airline today - the way they make their customers feel. Studies show that passengers are less likely to fly again on an airline after a dissatisfying experience. They’d rather try a rival...

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Here’s a question for you: when are customers most likely to book their travel accommodation? Would you say a hotel comes before or after booking meals and extra baggage? How about their travel insurance and rental car? Today, the airline sales game is all about...

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What is the secret to success in the modern aviation industry? If you knew the answer, would you share it? And how do we measure success anyway? In this newsletter, we ask the hard questions and try to answer them, too. Each month we’ll bring you key insights from...

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Selling travel insurance in Nigeria has just become easier!

20 September 2017

Travel agents in Nigeria can now sell Cornerstone Travel Insurance while making a booking in Amadeus Selling Platform and Sell Connect. They are able to add an insurance policy to a flight booking without ever having to leave the booking flow....

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Cape Town start-up selected for major Silicon Valley programme

22 March 2017

Cape Town-based start-up, Hepstar, has been selected to participate in the world’s largest start-up accelerator program. Plug and Play is the most active investment organisation in Silicon Valley, with portfolio companies including PayPal, Dropbox and Skytree...

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Fintech company meets demand for simplified travel insurance

24 August 2016

Hepstar, a Cape Town based Fintech company, announced the launch of a simplified online service for buying travel insurance. Our vision is making travel insurance easy for the customer," said Hepstar chief operating officer...

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Hepstar & Amadeus partner to unlock travel insurance

18 July 2016

The excitement of planning a long awaited holiday can often overshadow one of the most important aspects of a traveller’s trip: Travel Insurance. Not only is it a requirement for obtaining a visa in many countries, it is a must-have to...

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South African start-up raises $2 million from Amadeus Capital Partners

24th February 2016

CAPE TOWN - Digital insurance distributor Hepstar has received US$2 million in funding from UK-based technology investor Amadeus Capital Partners. With the new funding the company will build on its momentum including expanding...

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